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Job Description Job DescriptionManager of Technical Support enables and leads a highly skilled technical support team providing support to VMware's most strategic customers and imparts the VMware EPIC2 vision. Proven focus on building relationships and effective partnerships. We work closely with Support Engineers, peer Technical Support Managers, Global Support Services Leadership, Field Sales and Regional Escalations across the Core Product space to ensure VMware support delivers best-in-class service and support. A large element of the position will require a focus on making VMware an outstanding place to work, team building, customer and employee satisfaction and performance improvement. You have a real passion for teamwork, superb communication, organizational skills and comfortable with customer outreach. Technical Support Managers lead and participate in several ongoing programs, projects and initiatives within the greater organization that often involves engineering, sales and product marketing teams.
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